Support

Email support@ghostdox.app and we'll get back to you.

Common questions

Does GhostDox upload my documents?

No. Reading, detecting and redacting all happen on your device, and the app works with no internet connection at all. See the Privacy Policy.

Will GhostDox catch everything?

It looks for fifteen kinds of sensitive information, but detection only suggests. Always review each page before you confirm, and use Draw box to cover anything it missed.

Can someone undo a redaction?

No. Exported pages are rebuilt as flat images with the redactions burned in, so there's no hidden text underneath. Metadata such as location and document author is removed.

If I lose my devices, can you recover my vaults?

No. Your vaults are encrypted with keys that only your devices hold, and we never have a copy. That's what keeps them private, but it also means we can't recover them for you.

What's the difference between Delete and Destroy?

Delete removes one document. Destroy removes a whole vault and everything in it. Both destroy the encryption keys, so the data can't be read again.

Which documents does it work with?

Camera scans, PDFs, photos and screenshots. GhostDox is built for US documents in English.

How do I restore a purchase?

Open Settings in GhostDox, go to GhostDox Pro and tap Restore Purchases. Subscriptions are managed in your Apple ID settings.